Legal
Subscription Policy
Some products can be ordered as a subscription. This page states what you are charged, when, and every way to cancel. A one-time purchase never renews.
Health Max LLC
1309 Coffeen Ave, Sheridan, WY 82801
Your card will be charged the price shown at checkout today and that same price every 32 days, until you cancel.
There is no minimum number of shipments and no cancellation fee.
Cancel any time by emailing support@gethealthmax.com, using the cancellation form, or calling 1 (866) 202-0540 (Monday–Friday, 9:00 a.m.–5:00 p.m. ET).
The cancellation form and the email address above work at any hour, including when the phone line is closed.
How a subscription works
A subscription exists only if you chose the subscription option when you placed the order. If you bought a product as a one-time purchase, nothing renews and nothing further is charged.
Every 32 days we charge the card you used and ship the same product again. We do not send a reminder before a renewal charge, so if you no longer want the next shipment, cancel before it is billed, any of the three channels below takes effect as soon as we receive it.
What you are charged
Where the subscription option is chosen, each product is charged at the same price as its first shipment:
| Product | One-time price | Every 32 days |
|---|---|---|
| Core (6 Bottles)Capsules · ($39.99 each) | $239.95 | $239.95 |
| Core (4 Bottles)Capsules · ($49.99 each) | $199.95 | $199.95 |
| Core (2 Bottles)Capsules · ($64.98 each) | $129.95 | $129.95 |
| Three-Bottle Set (Clear, Flex, Volt)Multi-bottle set | $98.95 | $98.95 |
| Clear (1 Bottle)Capsules | $59.95 | $59.95 |
| Flex (1 Bottle)Capsules | $59.95 | $59.95 |
| Volt (1 Bottle)Capsules | $35.99 | $35.99 |
| Four-Formula Travel PackTravel sachets | $8.00 | $8.00 |
| Core (Single Sachet)Travel sachets | $6.95 | $6.95 |
Prices are in US dollars. A one-time order is charged the listed price once, when the order is placed. Where a product is ordered with the subscription option, the same price is charged again every 32 days until you cancel; there is no minimum number of shipments and no cancellation fee.
How to cancel
Cancelling takes one step through any of these channels. You do not need an account, a password or a reason, and we will not ask you to call in order to undo something you started online.
Open at any hour. Name and email are all that is required.
Send from any address at any hour; include your order number if you have it.
Monday–Friday, 9:00 a.m.–5:00 p.m. ET.
All three channels do the same thing: they stop every future shipment and every future charge on your subscription.
What happens after you cancel
We confirm the cancellation by email within one business day. After that no further charge is made and no further shipment is sent. If you do not receive a confirmation, call 1 (866) 202-0540 during Monday–Friday, 9:00 a.m.–5:00 p.m. ET so we can check it.
Cancelling does not by itself refund an order that has already shipped. Unopened items can be returned within 30 days of your order date. Request an RMA number from our support team before sending anything back, returns without an RMA cannot be credited, and return shipping is at your expense. The full policy is on the Returns & Refunds page.
Shipping of each order
Orders are processed in up to 2 business days and ship free within the United States via USPS, arriving in about 3–4 business days.
The charge on your statement
Payments are handled by Woosa Payments (Woosa B.V.) with Adyen N.V.; the detail is in the payment processing section of our Terms. If you don't recognize a charge, please contact us at support@gethealthmax.com or 1 (866) 202-0540 before disputing it with your bank.
Changes to a subscription
The price of an active subscription does not change without notice: if we ever change it, we will email you before the next charge so you can cancel first. To change the shipping address or the card on file, email support@gethealthmax.com or call 1 (866) 202-0540.
These terms are part of our Terms & Conditions. Where another page describes a subscription more briefly, this page controls.