Returns & Refunds

We will credit one returned unopened product per customer if the received package is postmarked within 30 days of the original order date and includes an RMA number obtained from customer service. Refunds are issued to the original card within 3 business days. No returns are credited after 30 days of the original order date.

Merchandise must be returned at the customer's expense and must have the RMA number marked on it. Returns that arrive without an RMA number cannot be credited. No refunds are issued for used product, and shipping and handling fees are not refundable.

To request an RMA number and return instructions, email support@gethealthmax.com or call 1 (866) 202-0540 (Monday–Friday, 9:00 a.m.–5:00 p.m. ET).

Ask for an RMA number first. Email support@gethealthmax.com or call 1 (866) 202-0540 during Monday–Friday, 9:00 a.m.–5:00 p.m. ET with the name and email address used on the order, and the order number if you have it. We will send the RMA number and the return instructions.

Write the RMA number on the outside of the package, send it at your own expense so that it is postmarked within 30 days of your order date, and keep the tracking number. A package without an RMA number cannot be credited.

If an item arrives damaged, defective or not what you ordered, contact support@gethealthmax.com or 1 (866) 202-0540 before sending anything back, and we will tell you what to do next.

A subscription charges the same price every 32 days until it is cancelled. Returning an item is not the same as cancelling. To stop future shipments and charges, use the cancellation page, email support@gethealthmax.com, or call 1 (866) 202-0540 during Monday–Friday, 9:00 a.m.–5:00 p.m. ET. The terms are on the Subscription Policy page.

Orders are processed in up to 2 business days and ship free within the United States via USPS, arriving in about 3–4 business days.

Shipping and handling fees are not refundable, and return postage is paid by the customer.